Technical Sales Specialist
Hello, I’m Kevin. It’s been almost 2 years since I joined Cair. However, I’ve been in the Telecare industry for 29 years as an installer, engineer, trainer and now in sales for the last two years.
Cair is a great wee company from Halifax. I’m the first regional Sales Specialist to join the Cair team. Although I’m primarily based at home in Glasgow, I frequently visit the shiny new Cair offices. We’re like one big family, there’s around 30 of us and everyone’s photo is on the Cair family tree – it’s a great touch and it made me feel very welcome from the start.
Initially covering my home country of Scotland, I soon ventured out and now cover most of the UK. One of the perks of the job is travelling around the country. I’m a keen runner so wherever I go I try to get out for a run in the morning or evening. It’s a great way of seeing the local sights. I’ve run around places like central London, Stonehenge, the Highlands, the valleys of Wales and the beaches of Cornwall, as well as being an occasional member of Halifax Harriers when I’m working at Cair HQ.
As well as running the odd marathon here and there, I’m also on the board of Glasgow’s Bellahouston Road Runners as Social Secretary and my two kids, aged 10 & 15 keep me busy too.
My job is to help grow and develop the company with a view to expanding in the future but it’s also quite a diverse and interesting role. It involves meeting potential customers to demonstrate our products. Influencing product development, testing the devices before they’re launched then training customers on how to program and use them.
At meetings, I’ll explain a little about the company then demonstrate our products. Our products are aesthetically pleasing, great quality and we try to fit as much functionality into every one while keeping them straightforward to program. As we’re always striving to design the best products possible, the meetings end with a discussion on issues which aren’t met by current technology and features the customer would like to see in any new products.
Influencing development & design
Since starting with the company, I’ve suggested some ideas for new products and improvements to existing devices. Some of these developments are starting to come together and will hopefully be available in the near future.
Surveying customers
Some of these development ideas will be refined even further by customers themselves. I’ll carry out some survey calls and feed the results back to the developers. It may be difficult to incorporate some ideas but others which may seem difficult could be incorporated fairly easily into a product.
Testing
Every product we develop will have been extensively tested by myself and others within the business to ensure it’s as complete as possible before being trialled by a few select customers in preparation for sale.
Well, that’s a little snapshot of my life at Cair. Hopefully I’ll see you when things get back to normality and if you spot me at an exhibition or conference, feel free to come up and say hello.
End.