Today we’re supporting the Chartered Quality Institute in celebrating 100 years of quality.
We’re proud to be an ethical and diverse employer where continual improvement, safety and protecting the environment are the goals. ISO quality standards are internationally recognised as a mark of excellence and we are certified to three standards:
- ISO9001 Quality
- ISO14001 Environment
- OHSAS18001 Safety
The standards promote continual improvement, so by definition the work never stops! At present we’re in the midst of transitioning to the new ISO45001 Safety standard which encourages greater leadership and worker participation, and we’ve certainly found that involving staff does benefit the business as well as expanding their knowledge of how processes work and fit together.
We use ISO tools and techniques to help us achieve our goals. The Plan-Do-Check-Act cycle helps to bring about continual improvements. The Integrated Management System (IMS) joins the system together and provides us with a framework to increase efficiency and reduce operating costs. The IMS helped get us here, it’s what keeps us on track and determines how we go forward.
ISO techniques have helped us in our own industry too. In August 2018 we were awarded the TSA Quality Standards Framework (QSF) certification, the first manufacturer of technology enabled care devices in the UK to do so – quite an achievement for an organisation of less than 35 people.
Managing Director Mohammed Chaudhary says “Quality is our mantra, it’s at the heart of everything we do. We’re supporting this event today to inspire and encourage people towards world level quality. You need the right tools and techniques to get it right and this is what ISO standards provides. It’s not enough to say we provide quality, reliable products, we must back it up with a tangible commitment to improvement to ensure our customers get what they want – and more, if possible.
But improvements won’t happen without the commitment and support of a good team to help deliver it. We make great products and back them up with great support but we can always find ways to make them better, and I’m proud to say that my team shares my values in always looking for ways to improve. What more could I ask?”